Customer Service Update

IDeACOM Communications Group puts a lot of effort into providing the highest level of customer service possible. We are constantly looking for ways to make our customers feel special, showing them in tangible ways that we value their business, which is why we are in the process of implementing a system to help increase our level of customer service.

Customers will have more options to call in their service tickets and our technicians will be equipped with tools and technology to provide more efficient and faster customer service response times.

We're now in the implementation stage of this project. Look for more to come soon. As always, thank you. We do appreciate your business.

The Impact of VoIP and The Business World

Let's face it, new technology is here. Like it or not you've got to either get on board or be left behind. Now more than ever, business owners need to understand how their phone systems and current technology can help them stay afloat in current economic times.

VoIP can be applied through your phone system to have a positive impact to benefit business owners in a variety of ways. The key is structuring the right solution to match the unique demands and needs of the business. Time needs to be spend with your phone vendor understanding all aspects of your business. However it is worth putting in the time to evaluate how communications play a role within your organization and to look for ways to operate more efficient and cost effectively.

Lets take a broad look at some common implementation ideas:

• Hosted VoIP phone solutions have become much more popular as the technology becomes more stable, features become helpful and cost becomes effective. In the right application, the pricing and features of a hosted solution can be very attractive. In some cases a business owner may pay around the same monthly cost using hosted phone service in comparison to their existing traditional phone service. As one customer stated, "it's like getting a phone system for free." Think of it like trading in your old phone system and phone lines for new technology all for around the same monthly charge. This doesn't relate in every case but it is definitely worth more than a glance.

• IP PBX systems have gained a lot of ground over the past few years. If you haven't shopped a phone system in the past 3-5 years you're in for a surprise. VoIP has a strong foothold on the industry, as I'm sure you've heard somewhere along the line. There may be some terminology that you may not be familiar with though. Click Here and scroll to "Understanding VoIP Terminology" and "VoIP Protocols" to help you understand some of the related language. The right IP solution can have a dramatic impact related to monthly cost savings and efficiently. From a networking standpoint, hardware costs within the phone system along with networking circuits to pull this off in a traditional model would most likely be cost prohibitive. However utilizing an IP based phone system, offices and remote employees could be tied in via "the cloud" eliminating expensive hardware and circuits between sites.

The future of communications and new technology holds endless possibilities for business owners who have the imagination and innovation to steer their business to profit. As this technology develops further it will indeed enable businesses to creatively operate their organizations from all over the world. Much of this technology is already here. It's the responsibility of business owners, together with their phone vendor, to understand how and where it can be applied. Fear, lack of knowledge and understanding can and will hold back many from experiencing new levels their organizations can achieve. I would encourage you to contact us at IDeACOM Communications Group to explore your possibilities.